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Quick Guides
Step-by-step help guides
Short guides for the things customers ask about most.
GUIDE 01
How to track your shipment
Follow your package in real time.
- Find your tracking number in your confirmation email.
- Open our Tracking page.
- Enter the number and press Track.
- See live status and estimated delivery.
GUIDE 02
Preparing your puppy to travel
Help your puppy feel calm and safe.
- Choose your crate plan and size.
- Get the vet certificate and vaccinations.
- Let your puppy rest in the crate before travel day.
- Add a familiar toy or blanket.
GUIDE 03
Getting your car ready to ship
A few checks before pickup day.
- Wash the car so damage is easy to see.
- Remove personal items.
- Leave about a quarter tank of fuel.
- Hand over one set of keys.
Still Need Help?
We're here, 24 hours a day
Send us your question and a real logistics expert will reply quickly with the answer you need.
Hi! Can I rent a crate for my puppy's flight? 🐶
Of course! Choose Basic ($500), Comfort ($700) or Royal Nanny ($1,000). We'll pick the right size for you.
Can someone travel with him?
Yes, the Royal Nanny plan includes a pet nanny for the whole journey 💙